By Mohammed Nasir Shuaibu (Bauchi State Correspondent)
The Central Bank of Nigeria (CBN) said the sum of N115.45 billion and 22,974,184.87 dollars was refunded back to customers from 35,453 complaints received as at end-May 2023.
The apex bank made this known at a ceremony organised to sensitize stakeholders on eNaira and other new innovations of the Bank to the business community in Bauchi State held at Event Center on Thursday, July 6, 2023, in Bauchi State.
The Director, Corporate Communications department, Dr Isa Abdulmumin, said the achievement was as a result of its giant efforts through its Consumer Protection Department towards resolving issues between customers and financial institutions in the Country.
According to him, the fair is designed as a platform to interact with members of the public on the policies and strategic interventions of Central Bank of Nigeria for a sustainable economic development in Nigeria.
"The Consumer Protection Department of the Central Bank received a total number of 35, 453 complaints, 33, 437 were being resolved. While N115.45 billion and 22,974,184.87 dollars were refunded to the complainant customers respectively as at end of May 2023".
Ably represented by an Assistant Director, Mr Esu Imo, the CBN Director of Corporate Communications said the objectives of the engagement was to sensitize members of the public on how the Bank's interventions can grow their businesses and contribute to the growth of Nigeria economy.
Also speaking, the branch Controller, Haladu Andaza who was also represented by acting branch Controller, Salahu Mohammed, said the whole essence of the fair was to ensure that Nigerians are educated about Bank's policies, programmes and learn how they can benefit from them.
He implored all participants to pay keen attention to all presentations and other activities throughout the programme, as they are targeted towards addressing issues, challenges, and prospects in the Nigerian Financial System.
Andaza however commended the Management of the Bank for their magnanimity in approving that the Fair takes place once again in Bauchi this year. "Please recall that we hosted the Fair last year", he stated.
He appealed to customers not to hesitate on reporting any financial issues to the department of Consumer Protection Department of the Central Bank for prompt action.
In an Interview with some participants, a POS operator, Abubakar Muhammad, said he has gained additional knowledge on how to ease his business transactions with his customers.
Corroborating, a Microfinance Institutions I and U, Rufa'i Ahmed, said he learned much on the advantages/implications of customers/clients agreement signing and right of a customer in banking transactions.
Other highlights of the event was the presentation of papers from financial experts who dwelt on the benefits of eNaira, it's challenges and implications as well as questions and answers season respectively. NNL.
